Do you waste hours managing spreadsheets with thousands of rows? Consequently, you know the constant risk of human errors. Therefore, Warrior Holdings decided to automate their workflow. They built a custom e-commerce operations automation system to scale efficiently.
Warrior Holdings is a cross-border e-commerce merchant specializing in Dropshipping and Print On Demand (POD). As order volume scaled up rapidly, manual spreadsheets failed to keep up. However, their collaboration with HILAB completely transformed their daily operations.
1. Operational Challenges & Pain Points at Warrior Holdings
The company was founded in 2020. Soon, they expanded rapidly into international marketplaces like Etsy and Amazon. The POD business model requires seamless collaboration between Sellers, Designers, and Fulfillment staff. However, their operational data remained highly fragmented. As a result, communication gaps and delivery delays occurred regularly.
Specifically, they faced three major bottlenecks:
- Manual Task Assignment: Sellers and Designers collaborated entirely via chat messages. Consequently, many tasks were easily missed.
- Slow Listing Process: Publishing products to multiple stores consumed too many hours. Therefore, they could not scale the volume.
- Manual Commission Calculations: Tracking individual KPIs was extremely complicated. As a result, managers spent days calculating monthly payouts.
2. HILAB's Solution: Operations Automation from the Ground Up
HILAB avoided temporary quick fixes. Instead, we redesigned the entire operational lifecycle from the ground up. The new system controls everything from product ideas to final delivery.
First, we built a Unified Operations Dashboard. All key performance metrics display clearly on a single screen. Consequently, managers can track design output in real-time.
Second, the system features Auto-assign (Automated Task Delegation). When a Seller creates a new product draft, the system assigns it to a designer. This process runs automatically based on real-time workload. As a result, team collaboration efficiency increased by 50%.
Furthermore, the platform provides Real-time Multi-platform Order Sync. All orders from Etsy and Amazon sync automatically to one hub. Therefore, the team processes thousands of orders daily without additional headcount.
Finally, the system enables Automated KPI and Commission Tracking. Performance calculations run automatically in the background. Consequently, monthly payouts are generated accurately in one click.
3. Centralized Design Asset Library
In the POD industry, design files are often scattered across personal drives. Therefore, finding correct versions wastes valuable time.
To solve this, HILAB built a centralized asset library. All design and marketing resources are managed in one database. Consequently, the team collaborates smoothly without version conflicts.
4. Technology Stack & Delivery Team
| Layer | Applied Technologies |
|---|---|
| Frontend | NextJS |
| Backend | NestJS |
| Database | PostgreSQL |
| App type | Responsive Web App |
| Role | Resources |
|---|---|
| Project Manager | 1 |
| Business Analyst | 1 |
| Backend Developer | 3 |
| Frontend Developer | 2 |
| QA Engineer | 1 |
5. Real Results: Before vs. After Comparison
Here is the operational transformation after HILAB integration:
| Operational Metric | Before HILAB Integration | After HILAB Integration |
|---|---|---|
| Task Assignment & Collaboration | Manual discussion via chat; high risk of missing design requirements. | Auto-assign based on real-time designer workload. |
| Product Uploads (Listing) | Manual listing uploads on Etsy/Amazon took hours. | Bulk upload automated to multiple marketplaces in a few clicks. |
| Payroll & Commissions | Accountant took 2-3 days for complex manual calculations. | Automated KPI tracking; payroll reports generated in 1 click. |
Today, Warrior Holdings has eliminated manual spreadsheets entirely. The new system scales seamlessly with business growth. Therefore, they grow revenue without hiring more back-office staff.
Are you looking to streamline your operations and scale your business? Discover HILAB's Software Development Services and Artificial Intelligence Services (AI Services). In addition, check out our product solutions like Markee AI and HiChat. Book a free consultation with HILAB today to start your digital transformation.
Learn more about HILAB solutions: HiChat — Omnichannel Chatbot | HILABDP — Data Operating System | View all Case Studies