Are you struggling to track thousands of cross-border shipments every day? Therefore, having a centralized order management system is extremely important for your business. However, many logistics companies still rely on scattered manual tools. Consequently, HILAB partnered with MIB Group (Bao Den Logistics) to build a comprehensive digital solution.
1. Operational Challenges & Pain Points at Bao Den Logistics
As business scaled up rapidly, MIB Group faced heavy manual workloads across purchasing, logistics, and finance. The lack of real-time monitoring for orders, digital wallets, and financial reconciliation delayed decision-making. Consequently, customer complaint handling was slow, leading to operational risks and limiting future expansion potential.
2. HILAB's Solution: Centralized Purchasing & Logistics Platform
To resolve these challenges, HILAB designed and developed PandaTech 2024. This centralized web management platform digitizes and consolidates MIB's entire import workflow.
By integrating Logistics, Warehousing, Accounting, and CRM modules, the system unites all departments on a single real-time data source. Therefore, it ensures high processing speed, accuracy, and operational transparency.
3. Implementation Details & Scope of Work
HILAB delivered a comprehensive end-to-end solution:
- Custom UI/UX Design: Creating intuitive interfaces for administrators and client web applications.
- Centralized Order & Logistics Management: Real-time tracking of China-Vietnam warehouse routes and inventory.
- Accounting & Financial Integration: Automating multi-wallet management (deposits, withdrawals, reconciliation) and invoicing.
- CRM & Complaint Management: Streamlining customer support workflows for faster dispute resolution.
As a result, staff can track order status in real time on a single unified dashboard.
4. Technology Stack & Delivery Team
The technical architecture and resource allocation were structured as follows:
| Layer | Applied Technologies |
|---|---|
| Frontend | NextJS |
| Backend | NestJS |
| Database | MongoDB & Redis |
| Mobile App | Flutter |
| Role | Resources |
|---|---|
| Project Manager | 1 |
| Business Analyst | 1 |
| Backend Developer | 3 |
| Frontend Developer | 2 |
| QA Engineer | 1 |
5. Real Results: Before vs. After Comparison
Here is the comparison of operational metrics before and after the project:
| Operational Metric | Before Implementation | After HILAB Integration |
|---|---|---|
| Data Centralization | Operational and financial data scattered across separate tools. | 100% centralized data, creating a single source of truth for the entire company. |
| Order Processing & Reconciliation | Manual tracking and complex manual financial audits. | Automated workflows resulting in 40% faster order processing and audits. |
| Reporting & Decisions | Management spent days compiling manual reports. | 60% faster business reporting, statistics, and real-time decision-making. |
| Dispute Resolution | Slow complaint handling due to fragmented, disconnected records. | Transparent data access via CRM ensures rapid and clear dispute resolution. |
The flexible architecture supports business growth without the need to increase administrative headcount.
If your logistics company needs a digital upgrade, explore HILAB's Software Development Services. In addition, we offer other tech solutions like HILABDP data platform and HiChat omnichannel chatbot. Book a free consultation with HILAB today to start your digital transformation.
Learn more about HILAB solutions: HiChat — Omnichannel Chatbot | HILABDP — Data Operating System | View all Case Studies